Answers to all your questions about wbjee

From a new phone or computer, go to the wbjee Login page and sign in with your registered mobile number or username and password. For security, a verification code may be sent the first time you log in from a new device. Just enter the code to access your account. After logging in, you can use your browser's built-in password manager to save your password.

On the login page, click the "Forgot password?" option. Enter your registered mobile number and verify the OTP sent to you. Once verified, you will be able to set a new password. Your new password should be at least 8 characters long — using numbers and special characters makes it more secure. If you have trouble recovering your account, contact support.

Go to the wbjee Login page and fill out the registration form. Create your account with your mobile number, a preferred username, and a strong password. Verify your number with an OTP and agree to the terms and conditions after reading them. The whole process takes just a few minutes. Please note — this platform is for users aged 21 and above only.

After logging in, go to Account Settings or the Profile section to update your name, address, or contact details. In some cases, OTP verification may be required to confirm the changes. If you want to change sensitive information such as your mobile number, contact support directly, as additional identity verification may be required.

No, only one account can be opened per mobile number. If someone attempts to create multiple accounts with the same number, the system will automatically block it. Holding multiple accounts is a violation of wbjee's terms and conditions and risks account suspension.

An OTP is a one-time secret code that verifies your identity. If anyone else knows it, they can easily access your account. Similarly, sharing your bKash, Nagad, or Rocket PIN puts your wallet at serious risk. No wbjee employee, support agent, or third party will ever ask you for your OTP or PIN — if anyone does, it is a sign of fraud.

A strong password should contain uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !) and must be at least 10 characters long. Do not use your date of birth, name, or any easily guessable word. Most importantly — never use your wbjee password on any other site or app. Using a unique password significantly reduces your risk online.

If you see any unfamiliar activity in your transaction history, change your password immediately and notify wbjee support. Provide details via live chat or email at [email protected] — mention what happened and when. Acting quickly makes it easier to prevent further damage. The support team will investigate and take the necessary steps.

Always check the URL in your browser's address bar — the official site is wbjee.lat. Similar-looking names or misspellings (such as wbjee1.lat, wbjee-bd.com) may indicate a fraudulent site. Fake sites often lure users with unrealistic bonuses and may not have an SSL certificate. If in doubt, type wbjee.lat directly into your browser — do not click on any links.

Yes. The wbjee platform uses SSL encryption technology, which keeps your login credentials, personal details, and payment data fully protected. Data is not shared with third parties except where necessary to operate the service. Full details are available on our Privacy Policy page.

wbjee offers two support channels — live chat and email. Instant assistance is available through live chat; you will find the chat option as soon as you log in to the site. To contact us by email, write to [email protected] — providing a detailed description of your issue will help get a faster resolution. Phone support and other channels are not available at this time.

The wbjee support team is active 24 hours a day, 7 days a week — help is available even at midnight or early in the morning. You can chat or send an email at any time according to Bangladesh Standard Time (UTC+6). Support is available on holidays as well.

Our support team is able to assist in both Bengali and English. This service was designed with Bangladeshi players in mind, so writing or speaking in Bengali is completely fine. Ask your question in whichever language you are comfortable with.

To help support assist you quickly, have the following information ready in advance: your registered mobile number or username, a brief description of the issue, the date and time the problem occurred (BST), and the relevant transaction reference number if available. Providing this information allows the support team to identify the problem faster and deliver a resolution sooner.

Live chat is most effective for urgent matters, as it allows real-time conversation. For detailed complaints that need supporting evidence (screenshots, transaction details) attached, email at [email protected] is more suitable. Both channels respond within a reasonable timeframe.

Deposits typically appear in your account within a few minutes. Occasionally, a slight delay may occur due to network or payment gateway issues. If your balance has not updated after 15–20 minutes, check your bKash, Nagad, or Rocket SMS or app to confirm the transaction went through. If it did, take the transaction ID and contact support — the team will resolve it promptly.

The minimum deposit amount at wbjee is ৳300 — this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, the minimum limit is the same. If you attempt to deposit less than ৳300, the transaction will not go through.

wbjee does not charge any deposit fees directly. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply their own transaction charges, which are entirely subject to that provider's policies. From wbjee's side, the full amount you deposit will be credited to your account.

After logging in, go to the Cashier or Deposit section and select "bKash". Enter the desired amount and send money to the bKash number displayed by wbjee. Once the transaction is complete, enter the transaction ID received by SMS into the site and confirm. The entire process is completed within a few minutes and the balance is added right away.

Yes, deposits via direct bank transfer are also possible. Transfers can be made from various major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount for bank transfers is also ৳300. After depositing, you will need to provide the reference number on the site so the credit can be processed quickly.